An experienced electrician acts short-tempered and his behavior reduces productivity; he is moved from crew leader to crew member. Which quadrant best describes his situation?

• A. Quadrant One: High Ability (Can Do) and High Attitude (Will Do)
• B. Quadrant Two: Low Ability (Can't Do) and High Attitude (Will Do)
• C. Quadrant Three: High Ability (Can Do) and Low Attitude (Won't Do)
• D. Quadrant Four: Low Ability (Can't Do) and Low Attitude (Won't Do)

Answer: (C)

Performance depends on both what a person can do and whether they will do it. An experienced electrician has high ability—the technical skill to complete tasks effectively. But the short temper signals a low attitude, meaning he won’t consistently engage productively or fit with the team’s working style. That combination describes someone who can do the work but won’t do it reliably, which is why moving him from a leadership role to a regular crew member role aims to reduce the negative impact while still using his skills. This is the quadrant characterized by High Ability (Can Do) and Low Attitude (Won’t Do). The other scenarios don’t fit because they would require either higher or lower skill with different motivation levels, whereas here the skill is high but the willingness is low.