The supervisor must try to eliminate or neutralize a worker's dissatisfaction with the motivational factors before environmental factors have a chance to work.

• A. Cannot be determined
• B. False
• C. True
• D. Both

Answer: (B)

The main idea here is Herzberg’s two-factor view: hygiene (environmental) factors prevent dissatisfaction, while motivators lead to higher satisfaction when present. Dissatisfaction comes from problems with hygiene factors like pay, supervision, and working conditions, not from the motivational aspects themselves. Therefore, a supervisor should first ensure these basic conditions are satisfactory so that employees aren’t distracted by them, and only then rely on motivators (like achievement and recognition) to boost motivation. If hygiene factors aren’t adequate, adding or fixing motivators won’t reliably raise motivation. For example, fair pay and safe, supportive supervision must be in place before opportunities for advancement or recognition will have the intended effect. Thus the statement is not correct.